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New Member

CCMSysUser is not valid

Hi,

after I installed the AD plugin on the CCM,I received an error "kCtiProviderOpenFailure" so I tried to reset the CCMSysUser using the CCMPWDChanger, but I receive an error message that CCMSysUser is not valid.

Regard,

4 REPLIES
Cisco Employee

Re: CCMSysUser is not valid

verify the users is in the OU where the CCM users should be, you defined it when running the plugin.

if not, move it to the right OU

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CCMSysUser is not valid

Hi,

users are in the same OU where the CCM users are and I have run the plugin again without any lick

Regards,

Green

Re: CCMSysUser is not valid

hi sir,

whats the code in EV,

did u get any error when running the plugin?

which cucm version and ad version?

please use netmon, increase buffer size and re-run pwdchanger.

please upload the capture.

thanks

New Member

Re: CCMSysUser is not valid

Hi,

- I git the attached error during running the plugin.

- CUCM version is 4.3, AD version is 2003.

- could you please add additional details about the other questions

Thanks and Regrads,

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