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ccmuser phone guides

Hi

i have a cucm ver 8.6.20000 .

when i goes to ccmuser page  in the user option >   device >   i see my phone (7961) and ander that we have "user guide" : download user guide.

when i click on it  i get the pdf for this model this is fine . but when it is an 6921 model i get an error " http status 404 " the pdf is not available  .

i copy the url from other cucm and just replace the ip address on my array and it was fine  . it seem that the url isn't point to my PDF  . Cucm8.6.bmp

how can someone help to solved that please ?

3 REPLIES
Hall of Fame Super Red

ccmuser phone guides

Hi Sharon,

It sounds like this bug;

CSCue80984 Bug DetailsBug #36 of 46 | < Previous | Next >

PhoneOnlineGuide/6921_41_61/6921enu86.pdf does not exist.
Symptom:
Problem Details:
env)
-CUCM8.6.2
-6945 IP Phone
-locale=english US

probem)
-login to ccmuser and click 'download user guide' on the device menu and I got the below message

HTTP Status 404 - /PhoneGuides/locales/en_us/PhoneOnlineGuide/6921_41_61/6921enu86.pdf
type: Status report

message: /PhoneGuides/locales/en_us/PhoneOnlineGuide/6921_41_61/6921enu86.pdf

description: The requested resource (/PhoneGuides/locales/en_us/PhoneOnlineGuide/6921_41_61/6921enu86.pdf) is not available.

Conditions:
Broken on 8.5 and 8.6

Workaround:
Provided the guide available in CCO

More info:

[root@CUCM862PUB ciscotac]# find / -name '*.pdf'
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7961/6141sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7961/6141sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7985/7985user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7937/7937sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7962/6242sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7962/6242sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7960/6040sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7960/SCCPiph60pdf.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7960/6040sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7960/iph60pdf.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/3911/3911user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/8961_9951_9971/8961sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7975/7975sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7975/7975sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7931/7931user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7902G/7902Gqs.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7902G/02sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/3905/3905sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7905G/5GSCM.pdf

/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7905G/0512sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7905G/0512sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/6901_11/6901-11enu86.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/6921_41_61/6921sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7911/11sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7911/0611sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7911/11sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7911/0611sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7970/7071sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7970/7970user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7970/7071sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7921/7921user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/3951/3951user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7935/7935user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7925/7925user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7936/7936user.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7965/6545sip.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7965/6545sccp.pdf
/common/log/taos-log-a/cm/phoneguide_locales/en_us/PhoneOnlineGuide/7920/User7920.pdf.
Status Status
Open 

Severity Severity
4 - minor

Last Modified Last Modified
In Last Year  

Product Product
Cisco Unified Communications Manager (CallManager)    

Technology Technology


1st Found-In 1st Found-in
8.6(2.2000

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

New Member

Hello,  How does the work

Hello,  How does the work around works I did not get it.  Please, help.

New Member

Re:ccmuser phone guides

Oopss badle
thanks

Sent from Cisco Technical Support Android App

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