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CCX IPIVR or cisco voice portal

Hi,

Am new to IPCC technologies. How to verify whether CCX is using IPIVR or cisco voice portal.

Thanks & Regards,

Raffi.

1 REPLY
Hall of Fame Super Silver

CCX IPIVR or cisco voice portal

CCX is not using either, CCX is Express version which is standalone (could be integrated with UCCE).  UCCE which is enterprise solution is either using IP-IVR (same CRS engine as CCX, so the administration is similar), or CVP.

SO, let us know what exactly do you have and looking for.

HTH,

Chris

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