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CCX UPGRADATION

Hi Guys,

 

I am planning to upgrade CCX from the version 8.6 to 10.0,,since i am new to CCX what are pre requirements to be considerd before upgrading.,advice me on this upgradation.

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Hello,The best advice I can

Hello,

The best advice I can give is to read the Install/Upgrade guides, and always have the documentation related to the product offline with you, especially when you're on a customer site.

 

Below is a link to the Install/Upgrade guide of UCCX 10.0

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/installation/guide/UCCX_BK_IAE57B43_00_install-and-upgrade-guide_10-0.html

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