CDR 4.1 - error 25 when attempting CDR Dump

[davidblair]

When I run the CDR/CMR dump from Call Manager 4.1, I get a 10011 contact your administrator error. If I run the error log, I see error 25 "starting of NT service failed." "could not export cdr/cmr dump"

It looks like everything else is working fine, I tested ODBC connectivity to art, the ART service is running in Windows, I have my CDR flags enabled in system parameters...so what am I missing that's causing this error?

[sunishnair]

Hi,

Can you please try to restart the necessary CDR services.

Check the CDR database file size it exceeded or not

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008049aab0.shtml

try to reactivate the cdr flag and other things...

CDR Analysis and Reporting (CAR) Tool Error Message: Error Code: 10011, System Error. Contact System Administrator

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080919416.shtml

CallManager 6.x/5.x : CDR/CMR Error

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml

[davidblair]

Hmm, I'm not getting the error message from the first article.

I tried the second, made sure my user had a first and last name, still didn't work.

It's a Call Manager 4.1 system.

What's odd is I can view data on searches against extensions, I just can't do a CDR/CMR dump.

[davidblair]

Apparently I'm running into this error:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsb18851

Will install 4.1(3)ES47 and update everyone with my findings.