CDR Analyst and Reporting QoS Alert Setting

[kelvin.blair]

I know that in CDR that we can set some thresholds for QoS. It has ratings as weel that are rated as Good, FAIR, POOR and NA. How are this ratings applied to calls? I see that most of the calls rated as POOR are coming from the PSTN. I know that it is a good idea to changing the ratings and alerts settings from the defaults. What are your opinions on setting these? What works for you?

[gmarogi]

Summary report we show the count of the call legs. So the total will include the number of Good destination as well as source call legs.