Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CDR by department in UCM 6

Hi Group,

Has anybody tried pulling CDR reports based on Departments? I've end-users configured with their Deparment names. When I am trying to pull CDR reports by department, it is asking for the UserID and not the department name.

I've tried pulling the reports from:

User Report >> Bills >> Deparment >> Asking for UserID.

If I give any user ID it shows me the CDR for that user and no option to see CDR by department.

Thanks in advance

1 REPLY
Red

Re: CDR by department in UCM 6

That's by designed.

When running a department report, CAR will as for a user ID (which is the manager of the department). Then CAR will generate a report for all subordinates of that user.

The manager/subordinate relationship was established by the "Manager ID" in CUCM > User Management > End User. If CUCM is integrated with LDAP, this filed will be synchronzed from LDAP.

Hope this helps.

Michael

http://htluo.blogspot.com

128
Views
0
Helpful
1
Replies
CreatePlease login to create content