we have an issue that our general number (ex 5200) was noticed to be constantly engaged for about 10mins but only one person is actually engaged in a call. This is a shared number w/ 10 persons as their 2nd line.
We checked the CDR and found out that theres' alot of "call termination" call of 17 (user busy) and the "OrigCallTerminationOnBehalfOf" is 5 meaning the call is terminated because of a "call forward"?
Could this mean that the calls is always forwarded? but the OrigCalledNumber & FinalCalledNumber is the same.
This is why the originator was terminated. The originator was terminated on behalf of Device, Call Manager, Transfer, Conference, Call Park, etc. For example, if the originator of the call hangs up the phone to terminate the call, the OnBehalfOf code would be âDeviceâ. If the call is terminated because of a transfer, the OnBehalfOf code would be âTransferâ
â¢ 40003 calls 40001
â¢ 40001 CFNA to 40000
â¢ 40000 answers and hangs up
You may see origCallTerminationOnBehalfOf set to 5.
The best option is to see CCM detailed traces.
You may open a TAC case and provide us more information.
CCM version including SR or ES
Current setup (shared lines) (Max number of Calls, Busy trigger) CF options.
in [If the call is terminated because of a transfer, the OnBehalfOf code would be âTransferâ], I would like to know where it would be transfer? Pls. enlighten me what happen when the OnBehalfOf code is 5=transfer?
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