I have a CM5.1 which is SFTPing out CDR to 2 servers. One server is fing and is receiving CDR fine the other server however is receiving CDR records over a day old. I have restarted CDR services and deleted the server from "CDR management" and re added it but it just continued on from where it left off, the records are still delyed. Is the some way to delete the redords to force it to catch up. I am not too worried about looksing the recored and I have a copy of them on the other server anyway.
There is a a known bug that I was running into. CSCsh58483
The fix was to change the loader schedule as follows:
Loading Interval: Every 30 minutes
Uninhibited load is set from 00:00 to 00:00.
These are the settings the TAC gave me. I haven't had any trouble since and don't suffer from any performance issues when running the loader during the day. My publisher is the last server my devices register to.
I found the problem. One of the SFTP servers had stopped and the recored duild up on the CM. When the SFTP server came back the CM just continued on from where it left off, rather than dunping all the records to bring it up to date.
On Callmanager 5.X go to the serviceability page, then goto the tools menu and CDR management. Here you have the option to add in te ip address of an FTP (or SFTP) server. The Callamanger will then FTP out the CDR files in CSV format every minute
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