All reports (User Reports, System Reports, Device Reports) are generated based on data in tbl_billing_data only.
For CAR (CDR Analysis and Reporting) reports:
- If CSV format is selected, it the report search is limited to 20,000 records
- If PDF format is selected, it the report search is limited to 5,000 records
The above limitation is documented in the Cisco Unified CDR Analysis and Reporting Administration Guide. Unless the CUCM version contains the fix for CSCsm17901, the system does NOT display any notification to the user that the report results may not be accurate if the above limits are violated.
Consider the following example to better understand this:
- Assume 1000 records are populated in tbl_billing_data each day.
- So, for the month of January, there'll be 31000 records in tbl_billing_data (1000 records per day * 31 days = 31000 records).
Lets say a PDF report is generated for period from Jan 1 to Jan 10th. In this case, the search should ideally span 10000 records (1000 records per day * 10 days = 10000 records). However, a PDF report is limited to search only 5000 records. In this case, the report results will not be accurate since the total number of records in the search period are greater than 5000! However, if you an CSV report is generated, then the report results will be accurate since the corresponding search can span upto 20000 records
Can u try in .csv format else you need to break up in two parts i.e 15 days ?
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