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CDR Export to External Billing Server

Hi,

I'm running UCM 7(1).5 and I've configured it to export CDRs to an external billing server. I've configured the external FTP server in CDR Management, and I can authenticate with the server. We're not receiving CDRs from UCM. To rule out UCM as the cause of this error, I setup my own FTP server on the same subnet as UCM, and I'm receiving CDRs on my FTP server. We've opened up all ports on our firewall to send traffic to the external FTP server, but this hasn't made a difference. Should I be looking elsewhere?

Kind regards,

Sechaba Mokoena

1 REPLY
Cisco Employee

Re: CDR Export to External Billing Server

Not really, if an internal FTP works and you see CUCM is sending the files, then the problem most likely it's either the FTP client you're using or something along the network that's causing this. If you've opened the FW for this to work and it's still not working, then it's probably something beyond that point which you might not control.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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