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CDR for incoming calls

yiwentan
Level 1
Level 1

We are running UCM 6.1. Recently I pulled a CDR report for a department. I only see outgoing calls on the report. Is there a way to configure CDR to generate reports for incoming calls too? Thanks,

Yiwen

3 Replies 3

Hi,

You can get it from here:

User Reports > Top N > By Charge or by duration

then it will be the " incoming " part of your report which represent Inbound calls that originate outside the Cisco Unified Communications Manager network and enter the Cisco Unified Communications Manager network through a gateway.

wish this be helpful

Best Regards

CDR logs all calls, you cannot configure it for only inbound or only outbound

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Hi,

I tried it and got what I needed. Thanks!

Yiwen

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