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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

CDR for incoming calls

We are running UCM 6.1. Recently I pulled a CDR report for a department. I only see outgoing calls on the report. Is there a way to configure CDR to generate reports for incoming calls too? Thanks,

Yiwen

3 REPLIES

Re: CDR for incoming calls

Hi,

You can get it from here:

User Reports > Top N > By Charge or by duration

then it will be the " incoming " part of your report which represent Inbound calls that originate outside the Cisco Unified Communications Manager network and enter the Cisco Unified Communications Manager network through a gateway.

wish this be helpful

Best Regards

Cisco Employee

Re: CDR for incoming calls

CDR logs all calls, you cannot configure it for only inbound or only outbound

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CDR for incoming calls

Hi,

I tried it and got what I needed. Thanks!

Yiwen

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