Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CDR: how can we pull out the older CDR using FTP

Hi,

We are having a CCM 6.1 system, CDR service activated starting from date Jan 1st 2009. Now recently we have installed a Call Billing software(Proteus). The software reads the CDR raw data from a directory in the local machine.

For the CDR to be loaded to a directory in the call billing server I am running an FTP in the billing server and I have configured the callmanager to load all CDR raw data to this particular Server using FTP.

This is hwo I have configured the CCM

From the Serviceablity page:

Tools---> CDR Management---->

Host Name / IP Address* = 10.34.72.231

user name: cisco

pssword: cisco

protocol: SFTP

Directory Path: /

Now the CDR is being loaded into the Directory in the Billing server. But the problem is that, it only loading the CDR data from the day I created the FTP path that is 19/0ct/09. All the data beginnning from Jan 09 to this date is missing in the bill being generated.

Is there any way that we can pull out the previous data from the CCM, to the Directory in the billing server.

Please Help

Thanks in Advance

Bejoy Thomas

1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: CDR: how can we pull out the older CDR using FTP

If you're not familiar with CLI, you may use RTMT (Realtime Monitoring Tool) to download CDR files.

Michael

http://htluo.blogspot.com

6 REPLIES
Cisco Employee

Re: CDR: how can we pull out the older CDR using FTP

That's WAD, it's the same as CDR. Starts logging from the moment you enable it, anything before is not logged.

There is no config on billing servers to do this, the only way would be to get the flat files via CLI, but i doubt you'll get info from January this way, CDR processed files are only stored 30 days in the server if i recall correctly.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CDR: how can we pull out the older CDR using FTP

Thanks a lot for the reply....

Also can you plz tell me how to get the files using the CLI.

New Member

Re: CDR: how can we pull out the older CDR using FTP

Thanks a lot for the reply....

Also can you plz tell me how to get the files using the CLI.

Cisco Employee

Re: CDR: how can we pull out the older CDR using FTP

file get

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/6_1_1/cucos/iptpappa.html#wp1036459

You can search NetPro if you want the full path, or you can use the command and search it

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Red

Re: CDR: how can we pull out the older CDR using FTP

If you're not familiar with CLI, you may use RTMT (Realtime Monitoring Tool) to download CDR files.

Michael

http://htluo.blogspot.com

New Member

Re: CDR: how can we pull out the older CDR using FTP

Thanks a lot for the solution, it worked, I am able to extract all CDR now, in the required format.

Thanks once again

Bejoy Thomas

301
Views
5
Helpful
6
Replies