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Community Member

CDR Issue

hello,

i have call mananegr 4.2(1), the problem is when i access via CAR to see CDR entries and i choose date for a long time, the system reports me just 5 pages, not all the the entries.

Thanks at advance.

3 REPLIES
Community Member

Re: CDR Issue

Hi pls check whether you have enabled to store data for long time. If there is no data, you may not get the old data.You can check by going to callmanager-applicaitons>cisco callmanager servicibility> cdr analysis and reporting> system> database> configure automatic purge.

Always rate all the post if it is useful and if you find the soln yourself, pls do not forget to update in the post, will be useful for thousands of people like you.

regards

Esa

Community Member

Re: CDR Issue

hello,

The Automatic purge is already deactivated.

the problem is always here.

Can you help me ?

thanks

Community Member

Re: CDR Issue

If you logged into the database and look for the table "calldetailedrecord" and you use the cdr converter to convert the time, what's the last date/time you have recorded?

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