Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CDR Not working

Hi,

we activated the services but CDR not working and showing followign massage

* For the following Nodes, CDR Enabled Flag is not activated though CallManager Service is activated. Hence no CDRs will be generated on these nodes. 

* Cluster wide parameter 'Call Diagnostics Enabled flag' is set to false. Hence no QoS information will be generated on calls. If required, please configure the same from service parameter page for Call Manager service.

please suggest.

6 REPLIES
VIP Super Bronze

CDR Not working

You need to go CUCM and enable those parameters.

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

CDR Not working

thanks for reply.

as I have checked , it's activated .

can you suggest me steps for where I can verify it ?

thanks

VIP Super Bronze

CDR Not working

Go to CUCM>Service parameters>Select the servers you want CDR enabled on> then select CUCM service

Scroll down to ...

System:

CDR enabled....Set it to True

Cluster wide parameters:

Call Diagnostics Enabled: Enabled when CDR flag is set to True

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

CDR Not working

Hello

you have to do the below

1-Check in Serviceability -> Tools -> CDR Management what your settings are under "General Parameters". CUCM is purging the records out of it's database based on parameters set there.

2-

Check that CDRs haven't become disabled. System -> Service Parameters -> (Server) -> CallManager -> CDR Enabled Flag

Thank you

please rate if this will help

New Member

One remaining question:  is

One remaining question:  is this change service impacting?

Cisco Employee

No. Manish

No.

Manish

1879
Views
23
Helpful
6
Replies