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Community Member

CDR Ouput ClienMatterCode

Hi

I have a output CDR File, in this appear this field of Forced Autorization Code

authCodeDescriptionauthorizationLevelclientMatterCode
VARCHAR(50)INTEGERVARCHAR(32)
Abigail Lozano20
Abigail Lozano20
Agustin  Lopez30
Alfredo Sanchez R60
Araceli Saules60
Araceli Saules60
Claudia Rosales20
Hector Galindo30

Then in the third Field not appear the code number that the client dial to get access to PSTN.

Any Idea to show the value in this field.

Ivan Mendoza

3 REPLIES

Re: CDR Ouput ClienMatterCode

Hello Ivan,

FAC and CMC are different concepts. CMC will just record a value for accounting purposes and let the call go through while FAC will check for the autorization level. If you are using FAC and would like to know the actual code they press you should be looking at field authorizationCodeValue.

Community Member

Re: CDR Ouput ClienMatterCode

I'm Look at field and this but also this is in blank

authorizationCodeValue
VARCHAR(32)

I must to configure something to do that this authorization Code Value appear.????

Regards

Re: CDR Ouput ClienMatterCode

Ivan,

There's actually a service parameter in CallManager that determines if the value you input is recorded into the Flat file. It's called something like Display FAC in CDR. Make sure it's enabled in every CUCM server.

Cheers,

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