CDR records only showing for phones registered to the publisher

[pjkdoherty]

We are running CUCM 9.1.2 on a publisher and one subscriber. When searching for CDR records in CAR we can only find records for the 3 phones registered to the publisher. The CDR enable flag is definitely enabled on both publisher and subscriber. We have restarted all CDR services but still no subscriber phone CDR records, any ideas on how to progress this?

[Maren Mahoney]

I don't have a specific answer for you, but have you looked at and worked through this?

https://supportforums.cisco.com/t5/collaboration-voice-and-video/troubleshooting-cdr/ta-p/3117504#toc-hId--1458279722

[Marcelo Morais]

Hi @pjkdoherty,

 use the following command on CUCM Publisher:

admin:file list activelog /cm/cdr_repository/preserve

Take a look if you are able to see the Subscriber's CDR.

Hope this helps,

 Marcelo Morais