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New Member

CDR Records

All,

When running CDR reports for any exyension in our enterprise I have no CDR for the last three weeks - every number that i do a search on comes back with the latest CDR being almost 3 weeks ago. I normaly run CDR's for specific numbers and get real time reporting on them....any ideas what may have happened?

I restarted the CDROnDemand service but this has not fixed the issue - is there another global settings I am missing somewhere??

Thanks in advance!

3 REPLIES
New Member

Re: CDR Records

Sometimes I have issues with the importing service hanging up.  A quick after hours reboot of the publisher fixes the issue for me.  All the data you're missing will populate when it comes back online.

New Member

Re: CDR Records

Thanks for the reply...I'll give it a shot and post back

New Member

Re: CDR Records

The reboot did the trick. All the CDR records from the past few weeks were available again.

Thanks!!

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