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New Member

CDR reporting empty files

Hello guys,

    im getting empty CDR files. All I see is the headers but no information of calls is available. The CUCM version is 8.0(2). I checked all services associated with CDR and are enabled. What else should I look into? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

CDR reporting empty files

Where are you seeing the info??

Directly in CUCM or thru external app/sending flat files to external repository.

The enable CDR flag is PER server, is this enabled in all servers where devices are registered??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

CDR reporting empty files

Where are you seeing the info??

Directly in CUCM or thru external app/sending flat files to external repository.

The enable CDR flag is PER server, is this enabled in all servers where devices are registered??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

CDR reporting empty files

Im getting the empty files when I generate the files through the CUCM itself, there is no third-party application receiving the files. There is only one server in the cluster. Where do you really activate the CDR flag? The list of services in the node is the following:

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco AXL Web Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco Bulk Provisioning Service[STARTED]

Cisco CAR DB[STARTED]

Cisco CAR Scheduler[STARTED]

Cisco CAR Web Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STARTED]

Cisco CTIManager[STARTED]

Cisco CallManager[STARTED]

Cisco CallManager Admin[STARTED]

Cisco CallManager Cisco IP Phone Services[STARTED]

Cisco CallManager Personal Directory[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Change Notification[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco Change Credential Application[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STARTED]

Cisco Dialed Number Analyzer[STARTED]

Cisco DirSync[STARTED]

Cisco Extension Mobility Application[STARTED]

Cisco IP Manager Assistant[STARTED]

Cisco IP Voice Media Streaming App[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco Messaging Interface[STOPPED]  Component is not running

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco SOAP - CDRonDemand Service[STARTED]

Cisco SOAP - CallRecord Service[STARTED]

Cisco Serviceability Reporter[STARTED]

Cisco Syslog Agent[STARTED]

Cisco Tftp[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco Trust Verification Service[STARTED]

Cisco WebDialer Web Service[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP - Diagnostic Portal Database Service[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Cisco CTL Provider[STOPPED]  Service Not Activated

Cisco CallManager SNMP Service[STOPPED]  Service Not Activated

Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated

Cisco DHCP Monitor Service[STOPPED]  Service Not Activated

Cisco Extended Functions[STOPPED]  Service Not Activated

Cisco Extension Mobility[STOPPED]  Service Not Activated

Cisco TAPS Service[STOPPED]  Service Not Activated

Cisco UXL Web Service[STOPPED]  Service Not Activated

Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated

Primary Node =true

New Member

CDR reporting empty files

The CUCM is reporting the files, Ive just checked. It was just misinformation from the client. Thanks all for your help.

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