I need to generate a basic reporting on CCM (This is not something what will be frequently done but in case a bill for particular month is suspiciously big that some calls can be traced). My question is if it is possible to generate such kind of report if I don't have the users defined, purely extension based.
For example that I can generate last month report for extension "122". Or to check top5 spending extensions.
Version is 4.2(3). I use CAR, and I see that I can see all the calls from particular extension by going to CDR->search->BY user/extension and adding this extension.
Is there a way to see the extensions that had the most spendings the last month? Or any other way which would allow me to see which extension was extremely active last month and produced too big invoice?
Also I see that calls can be classified as onNet, incoming, local, international and so on. As all the outbound calls are classified as "other", where do I have to set e.g. "local" call being the one that starts with "0" and international with "00"
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...