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New Member

CDR reports -differ from department to ext

Hi,

When I pull a department report on a user sometimes i get no data. When i pull a cdr report for the extension that user is associated too there is plenty of data. all users are configured the same.

thanks,

2 REPLIES
Bronze

Re: CDR reports -differ from department to ext

Whe you pull the date are you getting the data sometimes for the same user.

New Member

Re: CDR reports -differ from department to ext

yes the data for the same users is always there, in both the CDR and the ART. i have been hired recently and cant pull data on myself. User are configured uniformly

the conclusion i am reaching is a sync issue between the CDR db and ART db.

I referncing this document

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

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