CDR service on subscriber won't start

[iptsupport]

Hi , 

We are using CUCM  11.5.1 and i recently got complains form the customer that one of the subs don't send CDR . When I tried to restart CDR service it stoped working and I can't start the service since.

Any idea ? 

[moe2 · Accepted solution]

This might help ... 

https://supportforums.cisco.com/t5/collaboration-voice-and-video/troubleshooting-cdr/ta-p/3117504

//Moe

[iptsupport]

Hi , 

I didn't find anything related to my problem their . (Clicked on the right answer by mistake). 

Any idea why I can't start the CDR service ? 

[moe2]

ALL CDR services are not working or STOPPED Working ?

can you please if you get an error what type of it ? 

from where are you trying to restart or start CDR Services ???

Need more explanation please 

[iptsupport]

Hi ,

After restart to the cluster  there is problem with 4 subs the service is runing and if I try to restart it's failling and don't start any more.I doing this from the serviceability page. 

[moe2]

Restart it using Utils from CLI to see what you get 

//Moe