Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CDR tool

Hi all,

I wonder if someone could kindly recommend a tool that can be used to extract data from CDR's, that shows if calls were transferred, put into conference mode, parked then picked up, by who etc.

I've looked at the default reports in CAR services, in CCM6.x that the client is using, but the reports don't seem to meet their requirements.

Many Thanks

Ali

Everyone's tags (2)
5 REPLIES
Red

Re: CDR tool

CDR is usually used for billing purpose.

What you were asking would be in "Cisco CallManager" traces other than CDR files.

You may use tools like TripleCombo or Cisco VLT to parse the logs.  But it might not generate the format you want.

Michael

http://htluo.blogspot.com

New Member

Re: CDR tool

Thanks very much for your reply Michael.

I've tried VLT but it produces far too much detail for the clients' needs.

I'll take a look at Triple Combo, although initially it looks similar to VLT.

Thanks again

Ali

Cisco Employee

Re: CDR tool

Hi Ali, You can export the CDR files and manipulate anyway you want. Take a look on this doc which explains the content of column and also explains the different call flows: http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_0_1/car/carcdrdef.html#wpxref69753 I hope this help. Marcos

Cisco Employee

Re: CDR tool

3rd party billing applications such as ISI Infortel and MindCTI can provide much of this information from CDR records. The integration with CM varies a bit version.

There is good discussion by other customers on CDR reporting vendors located here:

http://puck.nether.net/pipermail/cisco-voip/2010-March/010867.html

New Member

Re: CDR tool

Thanks very much for your input guys. I'll take a look at all the products mentioned and run them past the client once I've played around a bit.

Many Thanks

Ali

1733
Views
15
Helpful
5
Replies