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CDR user on CCM 4.2

Hi All,

I am using CCM version 4.2. I have created a user for accessing CDRs but I have forget the password.

Is there any way to break/restor password?

regds,

aman

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CDR user on CCM 4.2

User Cannot Access ART Since Integrating Active Directory

http://www.cisco.com/warp/public/788/AVVID/art_ad_10153.html

if you have DCD you can look for the same group CiscoAdminRepToolAdminGroupUsers and double-click on it, you will see the name of the user who has admin rights, then you can go into CCMadmin and look for him so you can change the password and log back in

HTH

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
5 REPLIES
Cisco Employee

Re: CDR user on CCM 4.2

User Cannot Access ART Since Integrating Active Directory

http://www.cisco.com/warp/public/788/AVVID/art_ad_10153.html

if you have DCD you can look for the same group CiscoAdminRepToolAdminGroupUsers and double-click on it, you will see the name of the user who has admin rights, then you can go into CCMadmin and look for him so you can change the password and log back in

HTH

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: CDR user on CCM 4.2

Here is a good link to restoring your password

http://www.cisco.com/warp/public/788/AVVID/restore-art-car-pwd.html#find

New Member

Re: CDR user on CCM 4.2

Hi Matt,

I have gone through the document.I will do the same & update u.

thanks

aman

Re: CDR user on CCM 4.2

After rereading your original post, it sounds as if you know your username. Go to your users in ccm and run a search on that username. Then just change the password on that page.

New Member

Re: CDR user on CCM 4.2

Hi Javalenc,

Thanks.

The only change which I found was that passowrd for Directory MAnager was cisco instead of ciscocisco.

regds,

aman

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