Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CER Email Alerts - Extra info

The standard email alerts from CER are lacking in the information they provide you. Is there anyway to customize what information they include?

I would like to have at least the MAC of the phone that made the emergency call. It would be nice if the CERUser page could show this also..

4 REPLIES
Anonymous
N/A

Re: CER Email Alerts - Extra info

If you are running CER Version below 7.x, customizing email alert notification is not possible.

You can only alter the fields or contents of the fields or messages by changing them in [C:\Program Files\Cisco Systems\CiscoER\etc\E911Mail.properties] but cannot remove the fields [eg: Location]. The URL comes within the code and not from a property file and hence you cannot modify this either.

New Member

Re: CER Email Alerts - Extra info

Since you are referencing c:\program files\etc... I'm assuming you are talking about previous versions which ran on windows, and not the appliance model.(Version 7.x).

How would you customize it in 7.x? Or is it a typo, and you meant you can not customize it on 7.x and higher because it is not linux based.

New Member

Re: CER Email Alerts - Extra info

Any solution for this yet? I would be interested as well.

New Member

Re: CER Email Alerts - Extra info

I also have a customer reqesting changes to the Email Alert format.

Is this something that is support or will be on the roadamp for 7.11 or higher?

Thanks,

228
Views
0
Helpful
4
Replies