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CFA to Calling Tree

sparklemotion
Level 1
Level 1

I am using CCM 6.1 and Unity Connection 2.0

I have a Call Handler in Unity that I need to forward a extension too. However the Call

Handlers extension does not match that of the Extension that needs to send to it. I have

tried Call forward all to to a CTI route point that matches the extension of the Call

handler.. but every time it still goes to the initial Extension's Voicemail instead of teh

calling tree (This is the way IT SHOULD WORK and I am aware this is a setting I can change

system wide) What method can I use to accomplish this task, since changing that system setting is not an option?

2 Replies 2

bgrunewald
Level 1
Level 1

Put the extension that is hitting Unity in the CH as an Alternate Extension.

configure a call routing rule to match the call coming from CCM

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate
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