Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CFA to Calling Tree

I am using CCM 6.1 and Unity Connection 2.0

I have a Call Handler in Unity that I need to forward a extension too. However the Call

Handlers extension does not match that of the Extension that needs to send to it. I have

tried Call forward all to to a CTI route point that matches the extension of the Call

handler.. but every time it still goes to the initial Extension's Voicemail instead of teh

calling tree (This is the way IT SHOULD WORK and I am aware this is a setting I can change

system wide) What method can I use to accomplish this task, since changing that system setting is not an option?

2 REPLIES
New Member

Re: CFA to Calling Tree

Put the extension that is hitting Unity in the CH as an Alternate Extension.

Cisco Employee

Re: CFA to Calling Tree

configure a call routing rule to match the call coming from CCM

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
109
Views
0
Helpful
2
Replies