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Community Member

Cfwd TO TDM connected Voicemail

anyone got any ideas on the following, apart from the obvious use a unity!

cluster2 - ictrunk - cluster1 - qsig - pbx - voicemail

Thats the setup, if you divert phone from cluster1 to voicemail works fine.

If you divert a phone in cluster2 to voicemail, it gets to the platform but the original called party string is missing?

As this works okay from cluster1, i'm thinking that it has to be either something in the cluster2 config, or the ICTrunk?

thanks

1 REPLY
Super Bronze

Re: Cfwd TO TDM connected Voicemail

Hi

No need to use Unity, your setup should work fine.

On your ICT, verify that you have these properties checked:

Redirecting Number IE Delivery - Outbound (on the no-VM cluster)

Redirecting Number IE Delivery - Inbound (on the cluster with the VM/qsig setup)

Or check both on both ends (not necessary, but should someone on the VM cluster forward to someone on cluster2 then it should show proper forward info).

If these are checked already, check for any translations etc that may be causing the number to not match what's configured on your Voicemail boxes...

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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