Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CFwdALL with line Group in CUCM 6.1

             Experts,

I have a line group contanis 10 numbers with broadcast algorithm, some of them are making call forward all to their mobile numbers.

The problem is that no forwarding is done and their normal extension numbers are doing. Why?

I have CUCM 6.1.2.

BR,     

  • IP Telephony
1 REPLY
Hall of Fame Super Red

CFwdALL with line Group in CUCM 6.1

Hi Ayoussef,

You have to keep in mind that a call that has routed via the Hunt  Pilot will always ignore the CFWD Settings on Hunt Group Member phones. So the Call Forward will only work with "direct" calls to the member DN's.

The  following describes how the Call Forward settings on individual Hunt  member phones are ignored when presented a call via the Hunt feature.  Here is a clip;

Hunting and Call Forwarding

The  concept of hunting differs from that of call forwarding. Hunting allows  Cisco Unified Communications Manager to extend a call to one or more  lists of numbers, where each such list can specify a hunting order that  is chosen from a fixed set of algorithms. When a call extends to a hunt  party from these lists and the party fails to answer or is busy, hunting  resumes with the next hunt party. (The next hunt party varies depending  on the current hunt algorithm.) ***Hunting thus ignores the Call  Forward No Answer (CFNA), Call Forward Busy (CFB), or Call Forward All  (CFA) settings for the attempted party (Line Group member Phones).

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmsys/a03rp.html#wp1078922

If a member of the Line Group is not available the best bet is to have them Logout before leaving their

desk so that calls will not be presented to their DN

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
273
Views
0
Helpful
1
Replies
This widget could not be displayed.