Yesterday I started having problems with a user that has been unable to disable call forwarding from the phone. I can go into CM and remove it from the device line properties and reset. At first I thought it was just a phone or button issue but it has tested the same on several 7940s and 7960s.
I've had this before with one of our customer and it turned out to be a database related issue. Have you checked in SQL Enterprise Manager to see if there are duplicate entries?
We ended up logging a TAC case unfortunately..
Or you may be hitting this bug:
CSCeg19146 Bug Details:
CFA stops working after CCM has been running under load
A Cisco IP phone user may be unable to activate or deactivate a call forward
all from their IP phone.
This problem has been reported against Cisco CallManager version 4.0(1) and
4.0(2a)...also found it 4.1(3)..
Cisco IP phone users will be able to activate and/or deactivate call forward all by hitting the CFwdALL softkey on their IP phone for some time. After the Cisco CallManger (CCM) service has been running under load for some time the users will lose the ability to activate or deactivate from the IP phone.
You may see the following error in the aupair*.txt file found in C:\Program Files\Cisco\Trace\DBL folder on the publisher CallManager server when this problem occurs.
10/25/2004 07:31:01.342 AUPAIR| CNotifyWorker::MonThreadProc() *ERROR* New record is missing
Restart the Cisco CallManager and Database Layer Monitor services on all servers
in the cluster or reboot all servers in the cluster.
To further add to the comments by the Rob as always and Tim, another alternative to restarting the cluster in the interim is to go open Component Services with Administrator to tools and expand the tree to locate the DBL component.
Right-click over this component and select restart.
Hahaha .... I don't quite live here, but I do try to spend some time very day reading, rating and sometimes replying to threads :) I have found these forums extremely helpful in trying to learn about IPT and a little about Wireless over the last 2+ years. The people here are just great and the help that they offer is really outstanding!
This thread is a great example!
I have rated Tim,Sebastian and Allan each 5 points for their great contributions. Thanks guys!
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