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Change called number to final destination on forward?

I've got several DNs that trigger a UCCX script. This script looks at the called number to make routing decisions. I've got another DN that needs to forward to one of these UCCX DNs on RNA. The problem is, UCCX sees the original called number as opposed to the final DN. How can I solve this?

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Accepted Solutions

Re: Change called number to final destination on forward?

There may be a better way to do this, but I have not come up with one. In the past, I have configured the RNA to forward to number configured on a translation pattern. With this translation pattern you will be able to manipulate the Called Number.

Thanks,

Adam

Please rate if helpful

2 REPLIES

Re: Change called number to final destination on forward?

There may be a better way to do this, but I have not come up with one. In the past, I have configured the RNA to forward to number configured on a translation pattern. With this translation pattern you will be able to manipulate the Called Number.

Thanks,

Adam

Please rate if helpful

New Member

Re: Change called number to final destination on forward?

Thanks for the reply.

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