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New Member

Change CallerID on forwarded call

Typically when forwarding a call the calling number stays consistent whether received at the original called number or forwarded to another phone.  I have a case where a user is forwarding the call to their cell phone when not answered at the desk phone and they want these forwarded calls to show up as the called number.

What the user wants

Phone A calls Phone B > forwards to Phone C.  Caller ID on Phone C should appear as Phone B is calling.

I do not want to change this for the entire cluster, but only for specific lines.

Thanks for any suggestions.

Matt

2 REPLIES
Hall of Fame Super Silver

Change CallerID on forwarded call

On the DN configuration uncheck the "Dialed Number" and check "Redirected Number".

HTH,

Chris

New Member

Change CallerID on forwarded call

Thanks, but unfortunately making those changes didn't change anyhing.

I made the changes you suggested on DN 4891 and testing by calling from 4893 to 4891.  The call is then forwarded to my cell and shows a call from xxx-xxx-4893 rather than 4891. 

Matt

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