I'm interested in formatting the caller ID information that comes in from our PRI. I've received requests to make the output more readable for the users. When a call comes in, we see "1234567890". I would like it to show the same number, but show it in the following format if possible "(123) 456-7890)". How can I do this? I'm using Call Manager 7.1.3.
Aww, that's unfortunate. It would be nice if they provided a way to make the numbers presentable. There isn't a way to do this with called party transforms? I know they're mostly used to transform one number into something else without changing routing, but it would be cool if this would work.
No, calling party transformation patterns cannot do this.
Calling Party Transform Mask
Enter a transformation mask value. Valid entries for the NANP include the digits 0 through 9; the wildcard characters X, asterisk (*), and octothorpe (#); and the international escape character +.
If the Discard Digits Instructions field is blank, the Prefix Digits (Outgoing Calls) field is blank, the Calling Party Transformation Mask field is blank, and the Use Calling Party's External Phone Number Mask is not checked, no calling party transformation takes place.
If you try to enter () you'll get an error message stating the valid entries are... and the same I just pasted.
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