Is it possible to change the greeting via the Caller Input in Unity Connection? For instance, a user calls in and the greeting is in English, but you can press 1 to hear the greeting in French instead?
I checked caller input, but didn't see any intuitive ways to play an alternate greeting.
Yes, very easy to do. You basically need to set up your greeting options and then replicate the menus in both languages. Here is an example of how one might accomodate a dual-language tree.
1. For English press 1
2. For French press 2
1 ---> Transfer to greeting for call handler Main Menu-En (En = English)
2 ---> Transfer to greeting for call handler Main Menu-Fr (Fr = French)
From there you just replicate your trees (but you must record the greetings yourself in both languages). The Opening Greeting controls how many language options you may need. The actual trees for each language start at Main Menu and can be built however you need from there.
You assign an extension to a Call Handler just like a mailbox. Then you dial into CUGA and authenticate as a Greetings Admin. You enter the CH extension and change greeting via TUI just like a mailbox. There is a section in the link about accessing CH via CUGA. This is a pretty standard setup.
For a mailbox, you dial into the extension an enter the voicemail password and then follow instructions. In your scenario you will need at least 2 mailboxes for each language which uses licenses.
I don't think you understand. I have 100 users that need to be able to record both a French Greeting and English greeting on their mailbox. I'm not creating 100 call handlers for these users just for this feature.
First of all, I understand. I have a lot of experience and am very active in the forums. Lastly, you've already had someone tell you that you can set the prompts in CUC and leverage those. I've not used that feature so you'll want to test it out. The most common way to do multi-language prompts (likely a carryover from established habits) is to use the caller input options either on a call handler or a mailbox. Really, a mailbox is not much different than a cal handler with the exception of the mailbox requires a licensing. Now...moving on:
There is a concept that I don't think you're getting. When you use Caller Input options and let's say you choose to say for English, press 1. You can record the whole greeting in another language and you can give 1 as the option for English. However, when you configure that option 1 for users to press then you have to tell CUC where to send the call - it has to do something and/or go to something (i.e., a target). Sending it back to the same mailbox and an alternate greeting recorded in English is not an option as that's not how alternate greetings work. First you must specify an ACTION:
Indicates the action that Cisco Unity Connection takes when a caller presses this key. If the key is configured for a call action such as "Ignore" or "Take Message," the action is displayed; if the key is configured to send calls to a call handler, interview handler, directory handler, conversation, or user, "Send Caller To" is displayed, and the Target field shows the object that receives the call.
Depending on the action, you may specify a TARGET:
Indicates the object that receives the call if the key is configured to send calls to a call handler, interview handler, directory handler, conversation, or user. Otherwise, this field is blank.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4