Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Change in agent's peripheralnumber...

We have a call agent who's AgentID/peripheralnumber was accidentally changed to a supervisors. We have changed it back, deleted the agent account and re-added it with a new peripheral ID, but the agent keeps getting the supervisor desktop view when logging in. Anyone ever seen anything like that before?

2 REPLIES
Bronze

Re: Change in agent's peripheralnumber...

After changing the Agent ID or peripheral number you need to cycle the PG.

Community Member

Re: Change in agent's peripheralnumber...

htarra,

thanks for the reply. We tried that already, the problem still is happening.

137
Views
3
Helpful
2
Replies
CreatePlease to create content