Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Change Outbound Caller ID on Gateway

Our Concord office recently moved and we had to get all new phone numbers.   We had the old number forwarded to the new.  However, when they dial out, the old number still displays on the recipients caller ID.  I read through the forums, and it seems the consensus is that we need to update the Outbound Caller ID Mask on that offices gateway.  Does anyone have any quick and dirty instructions on how to do that?  Is it done in Call Manager, or in that particular routers config?

Thanks,
John

3 REPLIES
Green

Change Outbound Caller ID on Gateway

John,

A couple questions

Is this CUCM

Are you using External phone masks on your phones

Is your gateway H323 SIP or MGCP

Regards

Alex

Regards, Alex. Please rate useful posts.
New Member

Change Outbound Caller ID on Gateway

I dont know what any of those things are, as Im just a CCENT.  I have very little voip experience.  However I did in fact solve it.

I did a show run on the router at that location.  Of course it spewed out tons of stuff.  I read it line for line and saw the following stuff.  I asked our router consultant to look at it, and he confirmed the "clid network-number" lines needed updating.

dial-peer voice 197 pots

description SRST Off-Net Access for Local

preference 1

destination-pattern 9[2-9]......

clid network-number xxxxxxxxxx

forward-digits 7

!

dial-peer voice 1910 pots

description SRST Off-Net Access for Long Distance

destination-pattern 91..........

clid network-number xxxxxxxxxx

forward-digits 11

!

dial-peer voice 19011 pots

description SRST Off-Net Access for International

translation-profile outgoing 9Strip

destination-pattern 9011T

clid network-number xxxxxxxxxx

forward-digits all

!

dial-peer voice 19800 pots

description SRST Off-Net Access for Toll-free

destination-pattern 91800..........

forward-digits 11

!

dial-peer voice 9911 pots

description SRST Off-Net Access for 911

destination-pattern 9911

clid network-number xxxxxxxxxx

forward-digits 3

Green

Change Outbound Caller ID on Gateway

John,

+5 to you

Well done for your solution

Thank you for updating the postings too

Mark your posting as correct answer provided by yourself

Regards

Alex

Regards, Alex. Please rate useful posts.
687
Views
5
Helpful
3
Replies
CreatePlease to create content