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New Member

Change transfer greeting in Unity Connection 8.5

Hi everyone,

We're now using Unity Connection 8.5.1ES65.13900-65 - prior to going to Unity Connection, and using Unity 4.1 the transfer greeting was "Please wait while I transfer your call".  Now, the greeting has removed the word "Please".  Some of our callers have found this to sound more rude.  Can this be replaced to have the word "please" included?  Does it require root access with assistance from TAC?

Thank you for your time,

Vince

4 REPLIES
Hall of Fame Super Silver

Change transfer greeting in Unity Connection 8.5

Vince,

Unfortunately you cannot replace the standard recordings, I doubt TAC will assist with it. The only option I can think of is to remove it altogether, by unchecking the checkbox for it.

HTH,

Chris

New Member

Change transfer greeting in Unity Connection 8.5

I had a feeling it couldn't be changed. 

Thanks so much Chris for your reply - I appreciate it and your help.

Thank you,

Vince

New Member

Change transfer greeting in Unity Connection 8.5

Hi! We are having the same issue.  Is this still the case in 8.6?

Thanks,

James

Hall of Fame Super Silver

Change transfer greeting in Unity Connection 8.5

No difference in version 8.6 vs. 8.5.

Chris

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