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Changing Default System announcements in Unity Connection 9.1.2

Dear Experts,

I'm setting up Auto Attendant and we have two language options, with different sub-menu's.

We have the recordings in male voice. And when I route the an Input Option (lets say '2') to alternate contact number (lets say extn 500), we hear the default announcement "Wait while I transfer your call", which is in female voice.

Please advise how can we replace this announcement with a custom announcement. Similarly for error and invalid entries.

Also, I need to play these announcements in different language depending on the language selection. how can we achieve this.

Your help will be much appreciated. thanks.

1 REPLY
Cisco Employee

You cannot replace any system

You cannot replace any system recording with your own, if you want them in other language, you need to install the locale.

HTH

java

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