We are deploying CUCM 8 with 7945 phones. When the directories button is pressed, the order of directories is:
1 Missed Calls
2 Received Calls
3 Placed Calls
4 Personal Directory
5 Corporate directory
The problem is that the corporate directory entry is off the screen, and users need to scroll down to see it. Is there a way to change the order of the directories?
One option is to create an edited version of the xmldirectory.jsp file, host it on another web server and publish that address in the enterprise parameters, but it is preferable to not use another server.
One better ... this works in CUCM 8.x, not sure about others:
Navigate to Device>Device Settings>Phone Services
Make note of the settings for Personal Directory, then delete it
Add it back in again, selecting the same options, Save and update subscriptions.
This moved it to the bottom. If that doesn't work you can try re-creating it, but not selecting "Enterprise Subscription". Also, you can change the Service Type from Directories to Standard IP Phone Service, then it's moved over to the Services button.
IN CUCM 7 and up, you should be able to do this by first deleting the service, edit the SQL statement that restores it (SQL statements are in the release notes, search "telecaster"), then finally paste the edited SQL statement back in to the publisher via SSH.
run sql insert into telecasterservice (pkid,Name,NameASCII,Description,URLTemplate,tkPhoneService,EnterpriseSubscription,Priority) values('0061bdd2-26c0-46a4-98a3-48a6878edf53','Received Calls','Received Calls','Received Calls','Application:Cisco/ReceivedCalls',1,'t',2)
Note the "2" at the end. The "2" represents the order in the list.
Make your edit, to say "3"
run sql insert into telecasterservice (pkid,Name,NameASCII,Description,URLTemplate,tkPhoneService,EnterpriseSubscription,Priority) values('0061bdd2-26c0-46a4-98a3-48a6878edf53','Received Calls','Received Calls','Received Calls','Application:Cisco/ReceivedCalls',1,'t',3)
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