Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Changing the dial external number from 9 to something else

Hey guys, we use Cisco Call Manager 6 and we've had about 5 incidents in the last week of people dialing 911 accidentally. Problem is they keep hanging up when they do it so the cops come to make sure everything is alright. Is it possible that I can change the number that our staff has to dial out from 9 to something else? If so where would I do it at?

4 REPLIES
Cisco Employee

Re: Changing the dial external number from 9 to something else

all that configuration is under the route patterns

you may have something like 9.@ or similar patterns like 9.1[2-9]XX[2-9]XXXXXX

you would need to change them all to something like 8.@ and accordingly

make sure that you don't have internal DNs that start with the same digit as this may cause issues with the secondary dial-tone not being presented after the 1st digit is dialed

HTH

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Changing the dial external number from 9 to something else

We had the same issue so I changed the outbound digit to 8 using the dial plan settings.

Watch out though, after a couple months outbound calls stopped working. Turned out there was a dial-peer configuration on my gateway that also needed to be changed to "8".

Why it worked for awhile and then stopped I am unsure.

New Member

Re: Changing the dial external number from 9 to something else

My call-pickup groups are all in the 8000 range. Do you think this will cause a problem for me? I haven't had any issues yet but when I get up to 8100 range will I have issues? Thanks!

Re: Changing the dial external number from 9 to something else

Yes more than likely you will have issues. You should use a number that doesnt exist at all in your dialplan.

Hope that helped

126
Views
0
Helpful
4
Replies