I need to change the MOH source from MOH Server to a Fixed MOH Source (external using Cisco MOH USB adapter). I have configured the Fixed MOH Source, installed the USB adapter, and changed the Common Device Configuration - when applying the Common Device changes will the phones reset? if so is there a non-intrusive way to make this change?
Hi Jon. When you make to a common device config you can reset or apply config. As you know apply config will only update the phone config without the need of a complete reset ( power cycle) So in this case phones will not reboot
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Great - appreciate the help. I applied the change however the original MOH message is still being played. Do I need to remove the original MOH server config before the external MOH source with play? or is only the change in the Common Device setup required?
You just need to change the audio source, go to the line/device level and try it there, assuming all your config is correct, when that phone puts someone on hold, they'll hear the MOH from the USB dongle.
-It can be plugged on any node; however, most time the preferred server has been Publisher. -It can be plugged into any USB Port (Front or Back) of the Server
You can issue the following command in CLI to verify that it detects the device and get similar output as below
"admin:show tech system bus" Bus 004 Device 005: ID 0d8c:000c C-Media Electronics, Inc. Audio Adapter
Make sure MOH Source 51 is configured. Make sure the Held Device (party being put on hold) has the MRGL with MOH as a resource in it. Make sure REC is pressed on MOH-USB and you have the RED Light showing on the device.
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