System prompts are standard recordings that come with the Cisco Unity system. The prompts are played in different combinations in multiple places in the phone conversation. All system prompts are located in the CommServer\Localize\Prompts directory and subdirectories.
You cannot change what the system prompts say by using the Cisco Unity Administrator, the Cisco Unity Assistant, or the phone conversation. In fact, customizing system prompts is not supported. Do not delete system prompts, as this can cause system errors. All system prompts are automatically deleted and replaced when you upgrade Cisco Unity (including maintenance upgrades).
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...