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CIPC CAD conflict??

I have 2 users who are running CAD8.5 and using CIPC. Also, the UCCX  ver is 8.5.1.11001-35. User one, there is no issues whatsoever including all screens appearing as they should. However, when user 2 ends a call, the "wrap up" screen does not appear at all.

The only item I can find in the Cisco CAD 8.5 troubleshooting guide is:

Problem Every time an agent hangs up the telephone, Agent Desktop disappears. Solution In Normal mode, Agent Desktop automatically minimizes when there are no active calls. This behavior is configured in Desktop Work Flow Administrator. To prevent the Agent Desktop window from minimizing, click the Preferences button on the toolbar and choose Always Open or Always on Top.

Any suggestions would be appreciated.

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