I have 2 users who are running CAD8.5 and using CIPC. Also, the UCCX ver is 184.108.40.20601-35. User one, there is no issues whatsoever including all screens appearing as they should. However, when user 2 ends a call, the "wrap up" screen does not appear at all.
The only item I can find in the Cisco CAD 8.5 troubleshooting guide is:
Problem Every time an agent hangs up the telephone, Agent Desktop disappears. Solution In Normal mode, Agent Desktop automatically minimizes when there are no active calls. This behavior is configured in Desktop Work Flow Administrator. To prevent the Agent Desktop window from minimizing, click the Preferences button on the toolbar and choose Always Open or Always on Top.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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