Circular Hunt question

[scott.hammond]

Okay so I give up on the broadcast hunt via a pilot point. (created a CTIRP to send it ot a hunt pilot broadcast as a workaround)

So now on to circular, I have 3 phones in the hunt. If 1 is busy it goes to 2. Perfect.

However! If it rings 1 and 1 is away grabbing a can of jolt cola or something, it will continue to ring at 1 FOREVER. Never rolls to the next member.

Tried DND that doesnt work either.

Please help

[gogasca]

Hi Scott,

Oh ok,

Can you check in Line Group reversion timers, we dont follow DN CFNA timer for Line group we use that parameter which by default is 15.

[scott.hammond]

im talking about pilot point hunts brother, no line groups only misery and loathing for the lack of configurability.

[gogasca]

Ok perfect,

With pilot points, thats expected behavior once TCD (ACserver) sends the call to the line, it wont hunt to the next one, if you want to do it you have 2 options,

configure CFNA destination or a Linegroup.

TCD will detect busy as you can see and route to next member.

HTH