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New Member

Circular Line-group not 100% Circular

Hello All,

I am experiencing some weird behavior while implementing a standard circular hunt-group. I wonder if someone else has seen this too, and possibly has a workaround.

The setup is as follows:

Hunt Pilot DN 111

connected with standard hunt list,

connected with standard circular line-group with following members:

member 1: 100

member 2: 200

member 3: 300

member 4: 400

1st case:

member 3 not logged in, member 1,2 and 4 are all idle

The callflow is clearly circular; when calling the HP 111 I arrive at 100->200->400->100->200->400->100->200->400, no problem here.

2nd case:

member 3 not logged in, member 1 is in a call, members 2 and 4 are idle:

The callflow is not circular anymore: when calling the HP 111 I arrive at 200->200->400->200->200->400->200->200->400->..

extension 200 receives the double amount of calls of 400

3th case

member 4 not logged in, member 2 is in a call, members 1 and 3 are idle:

Same problem: the callflow is not circular: hp 111 arrives at: 100->300->300->100->300->300->100->300->300->100->300->300

When all phones are logged in, (and one phone is busy) the same problem happens.

It seems like when the hunt-pilot wants to send a call to a phone that is busy the call gets dispatched to the next member in the line-group, however the next call arrives also at that member, meaning the flow is not really circular and some extensions experience more calls than others.

Cheers,

Jeremy

2 REPLIES
Silver

Re: Circular Line-group not 100% Circular

Before you create the circular hunt groups using Cisco CallManager Attendant Console, perform these steps:

Create the pilot points.

Create the hunt groups.

New Member

Re: Circular Line-group not 100% Circular

Hi, thanks for your response,

There is no attendant console-configuration made.

The setup is plain Hunt Pilot-Hunt List-Line group

greetings

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