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Community Member

Cisco 6921 call-waiting ring

Hi,

I have noticed the "call-waiting ring" command doesn't actually play any ring on 6921 phones. I have found following two bugs matching my problem description but both of them are in terminated state.

CSCtu36295
Call waiting ring CLI is not working for the 69xx Series phones


CSCtg48007
69xx phones do not honor ring active setting if set to Ring/Ring Once

                  

CME version: 9.0

Phone firmware version:SCCP 9.1.1.0

Following is the phone configuration:

ephone 1
button1:1 2:2
type 6921
max-calls-per-button 2

!

ephone-dn 1 dual-line
number 111
call-waiting ring
huntstop channel
call-forward busy 222
!
ephone-dn 2 dual-line
number 222
call-waiting ring
!

I would appreciate if someone can shed some light on my issue and possible resolution.

thanks in advance,

Kapil

1 REPLY
Community Member

Cisco 6921 call-waiting ring

FYI. Upgrading the firmware to 9.2.1 resolved my issue and we could hear ring on call-waiting ring however that brought the paging down (CSCtw85011).

Finally, we went to 9.2.4. Both the paging and call-waiting ring has been resolved in 9.2.4.

I am on CME 9.0 and 9.2.4 is not yet documented as supported however so far, everything seems to be working fine.

Thanks everyone,

Kapil

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