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Cisco 6921: how to revert to the inactive load?

Hello,

I know that some recent Cisco IP Phone models, such as Cisco 6921, have two loads: an active load and an inactive load.

What is the procedure to revert to the inactive load? I can't find it anywhere...

TIA and regards.

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Cisco 6921: how to revert to the inactive load?

Hi Raziel,

GUI Changes

A new area in the Device Defaults Configuration (Device > Device Settings) window allows you to monitor and change the Dual Bank Information (for dual-banked firmware capable devices only).

Table 8 describes the fields in the Dual Bank Information area.

Table 8     Dual Bank Information area fields 

Field
Description

Device Type

Specifies the type of device for which device defaults can be set.

Protocol

Session Initiation Protocol (SIP)

Specifies the protocol that the corresponding device in the Device Type column uses.

Load Information

Specifies the ID number of the firmware load that is used with a  particular type of hardware device. If you install an upgrade or patch  load, you must update the load information for each type of device that  uses the new load.

Inactive Load Information

Specifies the ID number of the Inactive firmware load.

Device Pool

Specifies the device pool that is associated with each type of device.  The device pool defines common characteristics for all devices in the  pool.

Phone Template

Specifies the phone button template that each type of Cisco Unified IP  Phone uses. The template defines what keys on the phone perform that  function.

In the Dual Bank Information area in the Device Defaults Configuration (Device  > Device Settings) window, there is a new Swap Loads icon.  Administrators can override the default installation of new firmware as  the Active load by using the Switch Loads operation prior to execution  of the Apply Config. This will move the new firmware load to the Inactive load setting restoring the previous Active load setting.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_5/cucm-rel_notes-715.html#wp1850786

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

Cisco 6921: how to revert to the inactive load?

Hello

I got a CUCM verison

8.0.2.40000-1 with several 6921 ip phones.

But I can´t see the field "Dual Bank" in (Device > Device Settings) .

Is normal?  what version has this option?

Thanks

New Member

Re: Cisco 6921: how to revert to the inactive load?

Hello Rob,

as stated by amendozar, Cisco 6921s don't have that option in "Device Defaults".

Furthermore, even if it was present, it couldn't solve this scenario: after an upgrade from load A to B. phones isn't working anymore (it's not reachable via IP), due to a bug on load B; how can I revert to load A?

Regards.

Cisco 6921: how to revert to the inactive load?

try to factory reset from ip phone.

settings> admin settigns > reset settings > all

or

try to put the load A into the ip phone config in CUCM and restart.

in the field ""

HTH

Alex

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