Cisco 7921 issues

[cesar.fiestas]

Hello,

I am having an issue with a 7921 phone, according to the user he/she is experiencing the following

-Cant use the phone without a head-set, When unplugging the head-set the icon stays and the user cant hear the caller

-Missed calls numbers are either all the same (all 99) or there is one and it is no number

-Received calls are all the same number the last one received

Any comments or ideas as to what could be happening will be greatly appreciated,

Thanks

[mgonga]

Please do a factory reset of the 7921 using the procedure below.

Step 1 Press the Navigation Button downwards to enter SETTINGS mode

Step 2 Navigate to and select Phone Settings.

Step 3 Press **2 on the keypad. The phone briefly displays this prompt: Restore to Default?

Step 4 Press the Yes softkey to confirm or No to cancel. The phone resets after selecting Yes