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New Member

Cisco 7921 - Unable to manage from subscribers - Unmapped Exception (No such file or directory)

Call manager 9.x we are unable to view any of Cisco 7921's when accessed the  from Publisher  it is fine, but try to manage any of the 7921 Phones from any of the 2 subscribers you get the following error message:


"Unmapped Exception /usr/local/cm/db/xml/xml/Phone_7921_display_instance.xml (No such file or directory)"



The latest Device pack and cop files were installed and a clusterwide reboot but still not resolved the issue!


Any ideas to resolve issue?

  • IP Telephony
Cisco Employee

Hello, What is the current



What is the current state of database, Can you please check the database state through GUI or CLI

Cisco Unified reporting> system Report> Unified CM database status.

CLI>show perf query class "Number of Replicates Created and State of Replication"


Ideally it should show count of 2 which is good. also post the output of show version active from both PUB and SUB.



Nadeem Ahmed




Br, Nadeem Please rate all useful post.
New Member

In the troubleshooting steps

In the troubleshooting steps so far 

1) Installed the COP file twice and restarted TFTP services on servers

2) check replication which is Good: Replication status for all servers: 2 - good

3)  finally Installed the device pack and followed by a clusterwide Reboot still not resolved issue get same error message


Unmapped Exception /usr/local/cm/db/xml/xml/Phone_7921_display_instance.xml.sav (No such file or directory)


Call manager version :

System version: