Cisco 7940 with 2 lines but only max 1 incoming call
Just a question if the following is possible:
I have several 7940's with two different lines configured with 2 different extensions in 2 different partitions. On the first one the agent extension is configured, second one is to be reachable for backoffice.
I want now that when they are in a call at the first line, that they are busy not only on this line (with max # of calls / Busy Trigger) but also on the other second line.
Is this possible?
I already thought to put a forward all on the second line to the first line and then with the max # of calls / Busy Trigger but isn't there a better solution??
Re: Cisco 7940 with 2 lines but only max 1 incoming call
line state is independent on each line and there is no real function to make a line busy when the other is the one with the call other than having a call on that one or doing the CF workaround you mention
only other thing i could think of would be to set DND manually every time you have a call on 1st line, but that would require at least CUCM 6.x and would be manual procedure
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